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Welcome to the Family Health Study!

Parenting Isn't Easy - But Good Nutrition Can Be

Jumpstart your whole family on a path to healthier living with Healthy Starts for Families and the Family Health Study - a simple and affordable way to improve your family's healthy eating habits.


Healthy Starts Frequently Asked Questions

What is Healthy Starts and the Family Health Study?

The Healthy Starts program is an initiative to improve nutrition, fitness, sleep and hydration with a bit of fun. It’s for kids, teens, young adults, and for the adult sponsor too!

The Family Health Study is one way we support you to improve your nutrition and track the health changes of millions of families. When you sign up to participate in the program and study, an important young person in your life will receive up to 14 years of Juice Plus+ capsules or chewables – fully discounted by Juice Plus+ and your Juice Plus+ Partner to $0.*


*Terms and conditions apply.

What are the Qualifications to Enrol?

Adults who play an active role in a young person’s life can co-sponsor the young person. The adult can be a parent, grandparent, aunty, uncle, or even a best friend next door and must be purchasing a reoccurring eligible product. The young person must be between the ages of 4 years and 17 years of age, and participants must not already have an active Healthy Starts program order.

The sponsoring adult and young person must make a one-year commitment and can be part of the program for up until the young person’s 18th birthday. Full terms apply.

Simply contact your Franchise Partner or Juice Plus+ Head Office to find out more today!

What Products Can the Adult Sponsor Purchase to Enrol for Healthy Starts?

Adults must have a reoccurring purchase of one of the following options:

a)    Fruit & Vegetable Capsules; OR
b)    Fruit & Vegetable Chewables; OR
c)    Premium Capsules; OR
d)    A bundle with one of the above products.

Adults can change their product at any time to another Health Starts eligible product.

What Products Does the Young Person Receive?

The young person can choose between Fruit & Vegetable Capsules or Chewables. The young person can request to switch between these two options for their future shipments during the program. Please contact the Juice Plus+ Head Office to request this change.

What Dosage Should a Young Person Take?

The dosage is divided into 2 groups:




4 – 12 years (Child Dosage)

1 Fruit and 1 Vegetable Capsule

2 Fruit and 2 Vegetable Soft Chews

Adult supervision required under the age of 6.


13 years and above (Adult Dosage)

2 Fruit and 2 Vegetable Capsules

4 Fruit and 4 Vegetable Soft Chews 

When the Child Turns 13, Will They Automatically Receive The ‘Adult’ Dosage?

Yes. The next delivery will see the young person receive the adult dose (double the child’s dose). 

My Order Was Cancelled or Paused; Can I Re-Join The Program?

We understand that sometimes there are situations beyond a customer’s control that may result in cancelling an order. You can re-join the Healthy Starts program at any time if all terms are met by either restarting orders that are less than 12 months old by contacting the Juice Plus+ Head Office, or starting a new order if it is older than 12 months.

How Long Can a Young Person Stay on The Healthy Starts Program?

A young person can stay on the Healthy Hearts Program until their 18th birthday. Upon their 18th birthday they will no longer be eligible for the program. The participants account will include the full charge of the young person’s products for all future deliveries. We will notify you in writing about this change.

How Many Times Can I Register for The Healthy Starts Program?

An adult and participating young person can only have one active Healthy Starts account at a single time. Once the young person completes the program, the adult can sponsor a new young person.

If you have more than one young person you wish to sponsor at a single time, additional Healthy Starts orders must be placed under another adult as the participating sponsor. 

What Should I Do If I Have an Oversupply?

If you have an oversupply, you may delay your next shipment by a maximum of four-months per calendar year (this does not have to be all at once; it could be two months earlier in the year and two months later in the year). If you require any further delays, we will have to cancel you out of the study as the product is not being taken in accordance with the study guidelines.

Can I Receive Money Back for My Product If I Cancel?

Please refer to our Returns Policy. We must receive the full order back (including the complementary young person’s product) into our warehouse. The Juice Plus+ Company Australia does not accept partial returns for credit.

If you want to return your Healthy Starts order, you must return both the adult’s product and the young person’s product (unopened as four-month supply) to receive a full refund. If only the adult’s product is returned, you will be charged for the young person’s product in full. 

Going strong for over 20 years, there are now more than 1.5 million families worldwide who have participated in the study by documenting how their families are making the shift towards better health.


Healthy Starts Program Terms & Conditions

Last updated  1 June 2023



To be eligible for the Healthy Starts program, the following criteria must be met:

    1.1.   Sponsors must:

        1.1.1.      Be over the age of 18

        1.1.2.      Nominate a young person the sponsor plays an active role in the life of (as a relative, mentor or godparent)

        1.1.3.      Have a reoccurring purchase of a Healthy Starts program eligible product (see 2.1.).

    1.2.   People being sponsored must:

        1.2.1.      Be between the ages of 4 and 17  to start the program. 

        1.2.2.      Must not be the sponsor.

    1.3.   Both parties must only ever have one active Healthy Starts program account at any single time.



    2.1.   Adult sponsors must have a reoccurring order of one of the following products for the duration of the program:

        2.1.1.      Fruit and Vegetable Capsules; OR

        2.1.2.      Fruit and Vegetable Chewables (Adult); OR

        2.1.3.      Premium Capsules; OR

        2.1.4.      A bundle with one of the above products.

    2.2.   Young persons have a choice to receive free:

        2.2.1.      Fruit and Vegetable Capsules; OR

        2.2.2.      Fruit and Vegetable Chewables.

    2.3.   Adult sponsors and young persons may change their product during the study to another eligible Healthy Starts program product by contacting the Juice Plus+ Head Office.

    2.4.   Adult supervision when taking the product must be provided for children under the age of 6.

    2.5.   Participants are responsible for reading the label and using only as directed.



    3.1.   The young person’s product will be supplied to the same address as the adult sponsor.

    3.2.   Each participant must take the recommended dosage of Juice Plus+ products.

    3.3.   Periodic surveys must be completed.

    3.4.   Participants may not on-sell the complementary young person’s product.

    3.5.   Returns: You must follow the Juice Plus+ Returns Policy and return both the adult and young person’s product to receive a full refund. If only the adult’s product is returned, you will be charged for the young person’s product in full.

    3.6.   Cancellation: You may cancel your Healthy Starts program order any time after the minimum duration (see 4.1).

        3.6.1. If you are on an instalment plan, all payments from your current cycle must be made before cancellation can be finalised.

    3.7.   Reinstating Orders: To reinstate a Healthy Starts Program order, you must meet the Healthy Starts program terms. Orders may be reinstated if it is less then 12 months old, or a new order may be placed if the order is older then 12 months.

    3.8.   Delays: You may delay your next shipment by a maximum of 4 months per calendar year.


4.      DURATION

    4.1.    When agreeing to the Healthy Starts program, you must participate for a minimum of 1 year (3 shipments), unless the 18th birthday is prior to this being fulfilled.

    4.2.   The program ends and free product is charged for when the young person has had their 18th birthday. Young persons are eligible to receive the free products for a maximum duration of fourteen years (if starting the program at age four).

    4.3.   Participants will receive notification that their program participation period is coming to an end. Should a participant’s contact details change, it is their responsibility to notify us.

    4.4  When the young person has completed the duration of the program, the adult sponsor’s account will be charged for all future deliveries of the young person’s products. If you wish to delete the young person’s product after your program period has ended

Please contact the Juice Plus+ Head Office prior to the young person’s 18th birthday.


5.      COST

    5.1.   If all terms are met, the young person's product is fully subsidised by Juice Plus+ and Juice Plus+ Partners and reduced to the charge of $0.

    5.2.   Freight: This is an additional cost applied to all Juice Plus+ shipments. Please note if a Juice Plus+ order is converted to a Healthy Starts order after the adult product has been sent, an additional freight fee will be incurred for sending the young person’s product. For more information, visit our Delivery & Freight Information page here.



    6.1.   By participating in the Healthy Starts program, you are accepting that you will be bound by these Terms.

    6.2.   If you are found to be breaching the study terms, Juice Plus+ has the right to charge the full cost of the young person’s products dispatched to you and you will not be eligible to re-enter the study at any time.

    6.3.   We may change these Terms at any time so you should check this page regularly for any changes. Changes will apply from the date that they are published on this page.

    6.4    We recommend you print or save a copy of these Terms for future reference.